Who am I? Technical academic? Academic technologist? Yes!
20+ years in technology (hardware and software) from Apple to IBM
15+ in development and design
10+ in research for companies such as IBM, Microsoft, Red Hat, Motorola, General Motors, SoftLayer, and The Planet
Ph.D. in Interdisciplinary Information Science focusing on the intersection of technology & people through human-computer interaction and social informatics
M.S. in Applied Anthropology focusing on computer-mediated experiences and technological organizations
My specialty is designing and researching data-driven interactive systems that are highly functional. The more high tech, security conscious, and data-dense, the better.
I enjoy finding ways to solve hard problems and making complex systems usable and understandable. My superpower is listening to and translating information between users, developers, designers, architects, product owners, and administrators.
I am a weaver of might and magic, and I love what I do.
What have I done? Over the last 10 years
What do I do? Skills I have learned along the way
How do I do it? Some of the tools I use to get the job done
Where can you find me? Publications
Harrelson, D. (2016). Rated m for monkey: An ethnographic study of parental information behavior when assessing video game content for their children. (Unpublished doctoral dissertation). University of North Texas, Denton, Texas.
Peer Reviewed Journal Articles
Hubbard, D. (2013). Collaboration beyond the game: How gamers work together beyond gaming environments to make their shared gaming experiences better. The Phoenix Papers,1(1). Retrieved from http://fansconf.a-kon.com/dRuZ33A/wp-content/uploads/2013/04/Collaboration-beyond-the-Game-by-Diana-Hubbard.pdf
Peer Reviewed Conference Papers
Harrelson Hubbard, D. (2013, July). An Exploration of Fedora’s Online Open Source Development Community. Paper presented at the Free Software Workshop, FISL, Porto Alegre, Brazil. Retrieved from http://softwarelivre.org/wsl/blog/wsl-2013-schedule
Harrelson, D. (2006). Minions of the night: Ethnography of a world of warcraft guild. Unpublished manuscript. Retrieved from https://www.academia.edu/495889/Minions_of_the_Night_Ethnography_of_a_World_of_Warcraft_guild
Why do I do it? Philosophy of me
As cliche as it might sound, I just really like helping people and the fact that I can do that through the design and development of good software makes my job worthwhile. I won’t lie, it has taken me a while to get used to working for a large corporation that is more cumbersome than an inadequately documented and poorly written API. To do so, I had to get out of my office and away from my keyboard.
As a designer, I have always empathized with my users. I have used that empathy to find ways to make the complicated understandable and usable. Note, I did not say uncomplicated! There is beauty in complication if you do it right and I’ve always taken pleasure in that.
As a researcher, I get to go one step further. I visit them in their offices. I meet their teams. I get to see what their software does. I listen to them as they both praise and rip apart what my software does. I learn what their real problems are. I find the gaps, room for improvement and innovation, that would be left undiscovered otherwise. I take all of these data points back, and I make sure they have a name, and a face, and a real problem to solve. I make my research usable, and I follow through to see it get used.
While there may be several layers between the person who runs my company and me, there are none between my users and me. And, that’s where my happiness is found.