Though most look down on the rank of n00b, it’s perhaps the most valuable position in a new group. Why? Well, everything is new! You have no preconceptions of how it should be, you question everything, and you are able to provide insights on things that those who’ve been around a while just take for granted. Being a n00b means there are no expectations of you, and really when you’re learning all you can this is exactly where you want to be. People are more willing to forgive mistakes, to answer questions, and to be just overall helpful.

So the next time you’re new, appreciate the fact you’re a n00b. It’s the best place for an anthropologist to be!

After I sent my email I then pondered on those two statements. It is very true that our discipline is misunderstood. I have often had to differentiate what I do from what an archeologist does. I have also had to explain that while yes our discipline previously studied far off groups of people in newly discovered areas of the world, that is not what the majority of us do today. That said, I do have to mention that when I specify that I am a “cyber anthropologist” (aka digital anthropologist, technical anthropologist etc) people do tend to perk up and lean in to learn more about what I do.

So here I thought would be the perfect place to really describe what it is I do as an anthropologist, why it’s important, and why I – though I am also a User Experience Designer and am working toward my PhD in Information Science – identify myself as an anthropologist above all else.

What do I, as an anthropologist, do?
So – I’ll preface this with this is what I do as an anthropologist and does not necessarily reflect what everyone else in the discipline does.

The simple answer is I study culture online and online culture.

Well, what does that mean?

Studying Culture Online: I study the way different people from different parts of the world use the Internet and how just having access to it can influence cultures and communities. Examples of this include China’s firewall, South Korea’s Starcraft fans, and how civil unrest across the world unfolds in social media.

Studying Online Culture: To keep it short, I study the way people interact online including their behaviors, attitudes, and beliefs. Additionally, I analyze their artifacts for trends, memes, and emerging understanding of how the Internet affects people’s lives and how people’s lives affect the Internet. Lastly, I have specified my focus on gamers and developers. However, while those are currently my preferred groups to study, I do branch out into politics, brands, and education.

Why is what I do important?
By understanding those around us we can learn from them and apply the lessons they’ve already overcome to other groups and situations that can benefit from them.

For example:
By understanding how gamers organically develop communities of practice and use open source tools to assist in communicating over geographically dispersed areas in order to successfully support their self-created and self-organized groups both in and out of in-game encounters, we can help businesses learn how to improve their communication techniques for their geographically dispersed teams in our ever increasingly global society. (You can read more about this here.)

Another example from my own work includes:
Understanding the motivation for participation in open source development communities and using that understanding to help motivate others to participate in more volunteer opportunities within their own communities.

While I could go on and on, I think these two examples help illustrate my particular research focus and how it can actually be applied to several different contexts that go far above and beyond the original groups and situations studied to help our economies and communities be more successful.

Why I identify as an anthropologist above all else?
I like to help people.

Yep, it’s as simple as that. In fact, it is that one idea that affects my entire approach to life including my other career and educational choices. This is why I identify as an anthropologist above all of the other identities I have. It completely influences absolutely everything else I do.

As a user experience designer I strive to help the people using the applications I design, the developers developing these applications, and the companies for which these applications are implemented. Yes, what I do goes that far and affects all of those groups. Being an anthropologist helps provided me with this holistic perspective as well as an ability to understand all of these groups in order to find ways to help them in the best way possible. I could not do my job if I didn’t think it was helping others and I have in fact left other jobs because I did not feel that the work I was doing had a positive enough effect on those it touched.

As a PhD student in information science I strive to find ways to make information easier to access, understand, and share. In the end, it’s not about the information itself, but those who use it and how it and the ways it can be used can better the lives of those users. My specific focus within my course of study is human computer interaction. It is the human part of that, that makes all of the difference.

Final Thoughts
So there you go! This is really just a very small glimpse into what I do and why I do it. I am posting it here in hopes of making my discipline a little easier to understand. My intent was to also how the work I do, though it may seem somewhat inconsequential as it focuses on things like gaming, actually can be applied to groups and situations that can have a far reaching impact on our communities and economies.

I love what I do and I am thankful every day that I have an opportunity to do it.

“Is it a vital interest of the state to have more anthropologists? I don’t think so.”

It saddens me that you are ignorant of the fact that your state is the home of one of the best anthropology programs out there. That said, I think you should really do that thing we anthropologists call “research” before you make statements that you’re not prepared to defend.

Here, some University of South Florida students have given you a head start:
.

Lastly, I would like to state for the record that I am an anthropologist. I not only have a job, but a very good paying job. Additionally, I do research in everything from Open Source Software development to User Experience Design. I have conducted research for companies such as Microsoft, Motorola, General Motors, Red Hat, and am currently working on research for yet another tech company. Last I checked these all represent aspects of technology, one of those subjects that seems to be tremendously valued by you. Please learn more about my discipline before saying it’s useless.

Sorry to keep it short, but I have to get back to work.

For those interested in the community report on my research can be found here.

If you have questions, or just want to chat please feel free to email me (diana [@] cyber-anthro.com), comment here, or find me on IRC. I’ll also be at the conference through Monday and look forward to chatting and collaborating with you if you’re here!

This is something short and sweet I came up with on the fly when asked for something completely different. I’m reposting it here so it doesn’t go to waste!

As I get time in the coming weeks I’ll work on expanding and rounding it out. If you have any contributions you’d like to make or opinions on it let me know what you think!

Master’s Completed!

On August 12 I presented my practicum / thesis to my anthropology department on the Fedora Project titled: An Exploration of the Fedora Project’s Online Open Source Development Community.

The unique part of my project was that I used virtual methods for almost the entirety of my research. The methods entailed the following:

• Participant Observation In Person / Online
  • In Person
    • FUDCon Toronto
  • Online
    • Blogs / Fedora Planet
    • Twitter
    • IRC
    • Email / Mailing Lists
• Qualitative Research
  • In-depth Semi-Structured Interviews based on data gathered during participant observation
    • Conducted via Email and IRC
• Quantitative Research
  • Online Survey based on analysis of the Qualitative Data
    • Conducted using LimeSurvey

Based on the data gathered during this research I was able to structure my findings into five themes.

1. Getting Started

2. Turnover
3. Collaboration
4. Motivation
5. Community

In the final report each of these themes had key points that surfaced to support them and recommendations that were made based on analysis of the data gathered throughout the entire research project. You can find the community version of this report here. If you would like the full thesis / practicum paper (a bit more academic than the community report), please email me: diana [@] cyber-anthro.com. If you would like me to give the presentation again, just let me know. I am more than happy to share this data with anyone in the Fedora / FLOSS / Anthropology or Academic communities.

My committee was very pleased with my work and the results of my research, which culminated in the previously mentioned final report and presentation. With that, they signed off on the last of my graduation requirements and on August 13th I graduated with my Master of Science in Applied Anthropology!

Virtual Methods Report

I am hoping to find time in the coming months to write up a report on how I approached my research from a virtual methods perspective and did everything virtually from taking down and organizing field notes to daily interactions within the community. Not to mention the trials and tribulations of doing a study like this and lessons learned for those who wish to embark on a similar path. If you think you’d find this useful, please email me and nudge me to get it done!

Onward to PhD!

Last year I applied and was accepted into the Interdisciplinary Information Science PhD (IIS PhD) program at UNT where I started this fall. I will be focusing my studies on Human Computer Interaction and Information Policy. Due to my academic record I was nominated for and subsequently awarded a fellowship that covers my full tuition for the next four years. I can’t tell you how excited I am to be continuing on with my PhD studies, daunting though they may seem right now!

While my PhD is not in anthropology, the program is heavily centered around research, which is where my anthropology background will be a huge benefit. I will be utilizing all of my anthropologist skills in each of my research projects and final dissertation. Being interdisciplinary, I am able to blend all of my previous education as well as my skills in information architecture, usability, interaction design, and user experience together into a combined subject of study.

I am very excited to start down this new path and my goal is to aim my studies on the same subjects I did for my undergraduate and masters degrees. Those being, gaming, social networking, blogging, online communities, and open source. My hope is to also extend this into the realms of the digital divide, digital property rights, net neutrality, information accessibility, and more!

Thank you Fedora & Red Hat

Thank you to each and every single one of you who worked with me on my Fedora research. Every single one of you made a difference and I hope we get the chance to work with each other again!

Little about me:

Academically, I am finishing my masters degree in applied anthropology in 3 weeks where I focused on cyber anthropology – or studying culture online and using virtual research methods (as long as everything goes according to plan). Additionally, I am starting my PhD in 4 weeks in Human Computer Interaction.

As far as work experience I have 13 years in the computer industry and over 10 years in the fields of software development (JCPenney internal marketing applications that serviced over 5000 internal employees and over 1000 stores), graphic design (various jobs over the years from traditional print to web design), and user experience including positions as interaction designer (school information systems), information architect (at an interactive ad agency), and user interface engineer (designing HR software) / designer (designing mobile, desktop and web tools).

My Experience:

In all of my experience I have rarely ever been able to properly conduct user research. Even the one time I was given the go ahead to do so the recruitment methods which were performed by the product management team were so awful we only had a total of 6 people participate!

This means I’ve had to utilize any opportunities available to me to conduct ‘guerrilla research’.

Methods I’ve used include:

‘Participant Observation’ – I sat in on and participated in training classes where support people were being trained on current versions of software and were able to voice their concerns for themselves and their customers. I was able to take this information plus a heuristic review of the software’s current state and use that as my basis for what challenges needed to be tackled in the new interface and process design.

Subject Matter Expert (SME) interviews. Here is where I went deeper than the stakeholders or even those that called themselves SMEs and ferreted out those people who had to be SMEs not because it was their job title, but because their positions within the company required them to be. I found a great source to be the Sales department (and sales engineers) of all people. Why? These people are the ones on the front lines trying to sell the software. They are the ones that do the most competitive research and are asked the most questions by both potential customers who are shopping around (so I saw in this demo by this other company they did it this way – why do you do it different?) AND existing customers looking to upgrade (so why should I upgrade to the new version when the version I have does everything I need it to – or the current version is no longer meeting my needs and I’m not sure the new version will either – why should I stay with your company when I need this, this, this and this that you have yet to offer). Additionally, these people are GREAT to reconnect with after you’ve done your job and they are selling the software you’ve designed as they can give you both potential and current user feedback on it that they receive during demos!

Developers, developers, developers… They get such a bad rep because they are seen as the ones that just do the behind the scenes plumbing and aren’t as concerned as how it should operate on the front end. This, for one, isn’t necessarily true and in most cases is a simply out dated notion. Though many aren’t sure what to do on the front end, once you give them prototypes or wireframes and actually talk to them about your ideas they can help you expound on them 10 fold because they know how the system works, why it works the way it does, the current pitfalls, and ways to not only improve the front end based on all of this information but also ways to improve the backend which also has implications for user experience especially in terms of things like errors and page loads etc etc.

Online forums! Getting out there and seeing what people are actually saying about previous/current state is a huge help. Though it can be damaging to the ego once they start talking about YOUR contributions to the project, it is definitely a place to gather at least unabashed criticism and sometimes helpful suggestions to the product.

Stakeholders – really, I go to these people last. Especially in terms of product managers. They have too many people to answer to, to be in the right mindset of user experience most of the time. Though I’m not their adversary, I look at myself as the user advocate and the person that has the user’s voice when things come up where they might want to sacrifice usability and accessibility needs for niceities/unnecessary features/timelines.

More traditional methods done in a guerrilla way:

Site visits – can’t stress this enough. Though we only got a chance to visit two offices, just being able to see the tools they work with (monitor size, the size of their browser windows, how busy their office is etc etc) were very insightful.

Phone interviews – these were most helpful when the user already answered a set of predetermined questions up front and the phone call was used to expound on them.

Journals – having users take screen shots of problem areas and talk about them prior to our visits or phone calls was very helpful in that it got them thinking about where their problem areas were and it saved us time in that we could jump right into issues they were experiencing in the WAY they were experiencing them even if we couldn’t be there to see how they got to the issue, why they got there, or how they had to satisfice their way around it at the time (and all previous times).

Card Sorting – we had several different types of people across two offices take a stack of cards with navigation points on it and asked them to sort them in what they would most navigate to in terms of top level navigation and where they’d classify the rest of the cards beneath that top level. This was very insightful and helped our client see that yes 13 top level super cats was a bit ridiculous.

Shadowing internal users – when you have the opportunity to develop for in-house clients shadowing them is one of the least obstructive and most informative research methods I’ve been able to perform.

Examples of work:

If you’re at all interested you can find out more about my work via my resume, and my portfolio, which doesn’t include anything from my current job – but you can see an example of the work I’ve done for them here.

Let me know if this was useful!

A very big thank you to everyone who has already taken then

I’m Looking for just 20 more people to give me 10 minutes of their time to contribute their thoughts to the survey. Please pass this on to anyone that you know is a contributor. I am looking to wrap this up by Friday, so all of your help in spreading the word is much appreciated!

P.S.
If you are not a Fedora contributor, please do not take the survey.

You can read more about the survey here!

So, if you’d like to blog about your experiences and the questions / answers you gave, you are completely free to do so. Just remember, your participation is currently confidential and you will be exposing your participation by blogging about it. Which, I have no problem with, I just have to make sure you are informed based on the consent notice you signed when you participated in the process.

If you do blog about it, would you be so kind as to post a link to your blog post in the comments here? I’d love to see what you all have to say about it, and I’m sure other readers would be interested as well!

Again, thank you all so much for your participation, without which this research would be non-existent.

Now go forth and blog away!

p.s. –
Don’t forget about the Fedora Contributor Research Survey!

If you are not a Fedora contributor, please do not take the survey.

You can read more about the survey here!

If you are not a Fedora contributor, please do not take the survey.

Survey Details:
All responses are anonymous, so please answer as honestly and thoroughly as you can! Only caveat is that you MUST be 18 years old or older to participate. It should only take 10 to 20 minutes to complete, unless you feel you have a lot to add to the open text areas, which from a researchers perspective, the more data the better!

Spread The Word!
Please repost this in your blogs or anywhere else you see fit!

Feel free to use the code below to incorporate the banner shown above:
<a href="http://cyberanthro.limequery.com/44899/lang-en" target="new"><img src="http://www.cyber-anthro.com/images/surveyresearchbanner.png"></a>

First Time Hearing Of This Research?
You can learn more about my research by viewing my introduction post to it here and the research FAQ I created here.

As always, if you have questions feel free to comment or contact me diana [@] cyber-anthro.com!

Go Fedora!
And of course a preemptive congrats to all your hard work on Fedora 13, only 8 days away!